Refund policy

Return, Refund & Cancellation Policy

Returns

• We have a 3-day return policy, which means you have 3 days after receiving your
  order to request a return.
• To be eligible for a return:
  • Your item must be unused, unworn, with tags, and in its original packaging.
• If you would like to initiate a return, please email us at
  houseofiraayaglam@gmail.com with your order details & reason for the
  return.
• Returns sent without prior approval will not be accepted

Damages & Issues

• Please inspect your order upon delivery and contact us immediately if:
  • The item is defective or damaged
  • You received the wrong product
• Important: Claims without an unboxing video will not be considered for
  replacement or refund.
  

Refunds

• Once we receive and inspect your return, we’ll notify you of approval.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Bank or card processing times may vary.
• If more than 15 business days have passed since approval, please contact us at
  support@houseofiraaya@gmail.com

Order Cancellation

• Orders can be cancelled within 24 hours of placing them by emailing us.
  • Orders that have already been shipped cannot be cancelled.
  • Refunds for prepaid cancelled orders will follow the refund timeline
    mentioned above.